Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

Currently we are only accepting waiting list registrations. We do have availability for assessments and the estimated wait time can be approximately 4-6 weeks.

This is unpredictable as there are many variables – such as: clinician availability, the family’s flexibility with appointment times, and whether the therapist available is a good fit for the child/family. The best thing to do is to register your child’s name with us here, and then check in with us again via email after a few weeks to see if your child’s registration has progressed on the waitlist.

Please read about what you can expect at your initial appointment here (link back to page about assessments)

No, you do not need a referral to see a speech pathologist. If you wish to claim a rebate, you will need to consult your GP or Paediatrician first to determine if your child’s difficulties meet the rebate criteria.

If your child already sees another specialist or allied health professional, it will help the assessment process if we get a letter stating any concerns or therapy updates, for a better, more holistic picture of your child’s needs and strengths.

We accept the following funding and rebates:

  • Medicare (can link to the resources page regarding Medicare rebates)
  • Private Health Insurance
  • NDIS self managed and plan managed participants

Unfortunately, due to the complexity of how we allocate and triage clients to clinicians, we are not able to give you a definitive answer. However, I can tell you how we allocate clients.

We allocate based on the following criteria:

  • Child/parent availability
  • Presentation/needs matching clinician area of expertise
  • Who may be able to take up the first available opportunity when it
  • If your child is suitable to attend groups they may be able to get in
    more quickly.
  • It is best to sign up for our waitlist community and check our email
    communication regularly.
  • Whether you require an assessment only or an assessment and
    ongoing therapy.
  • We generally have a shorter waiting time for Telehealth-only sessions.

We have over 300 people on our waiting list and this list keeps on growing. We regularly send out emails or SMS communication to clients letting them know what availability we have. Have you been receiving communication from us? If not, please let me know now so I can make sure you are receiving updates from us.

If you are available to accept Telehealth-only sessions the wait time is generally shorter. Please let us know if you’d like to explore this option.

It would be best to sign up for our waiting list community. Our waiting list community parent group is starting in November. This is a paid group and if you’d like to find out more information please let me know and we can ensure you get in when it launches.

It is hard to tell exactly how long it will take to allocate ongoing appointments to your child. Again, it goes back to how flexible you can be with scheduling and if you are able to take Telehealth appointments which do generally have a shorter wait time.

We try to allocate ongoing appointments within 2-3 months of the assessments. If not, we will try to refer out to other providers that may have capacity. If we are not able to allocate ongoing appointments quickly, we will be upfront and let you know, we will also provide you with a plan if your child requires immediate therapy sessions following assessments.

Unless your child has recently had an assessment and a report from a certified practising speech pathologist (within 12 months) we will need to do an assessment.

An assessment is important at the beginning of your child’s client journey with us. It is a “complex process” and “assessing, describing and interpreting an individual’s communication ability requires the integration of a variety of information gathered in the evaluation process.” (American Speech and Hearing Association).

Often in the assessment session, the therapist will go over the case history, family and client goals, and interview other caregivers such as teachers, or other allied health professionals, in order to paint a comprehensive picture of your child’s current level of communication abilities, their unique strengths and learning differences, and what steps are needed to achieve broader communication goals.

We can then tailor programs that focus on the unique support your child needs.

Speech Pathology Australia, our governing body has clearly recommended that all assessments should be followed up with a report that documents the assessment results and recommendations. If your child has ongoing support requirements, these reports will be handy to have when applying to schools and seeking supports with them.

Speech Pathology Australia writes:
Speech Pathology Australia’s position is that without exception following an initial assessment, review assessment or at the completion of treatment or cessation of a service the client should receive a written report. In some cases the format of the report (i.e., content, length) may be predetermined (e.g., a report for a funding application). At other times the report style will be determined by the speech pathologist. Factors influencing the format of the report will include the reason for the report and the intended audience.

Unfortunately, we are not able to provide you with a number or position on the waiting list queue as we do not triage based on a first-come, first serve.
Please refer to the point on “How long is your waiting list” to learn more about how we triage.

Assessments are often complex and time-consuming processes and require a thorough discussion and investigation into the child’s areas of challenges, and strengths, in addition to looking into parent and family goals, engagement and requirements of the school/environment.

The fees set for assessments are based on the hours required to investigate and assess your child to ensure the information is a correct representation of your child’s profile. Unlike adults, children take time to warm up and do not always give us information that we want when we want them to. Thereby many times requiring us to be flexible, and looking at various ways of obtaining the information we need (parents, caregivers, school, play skills, regulation skills).

Although we are not NDIS registered, we have decided as a practice to use the NDIS fee guide as a guideline to fee setting. Our senior therapists carry more responsibilities in the practice and are in higher demand. This is reflected in their fee structure.

Our practice is a family and child-centred practice. This means that we work together with parents and families equally to support the learning and development of the child.

Our practice remains true to our values of collaboration. We believe that we can only achieve optimal outcomes for our children together with the family.

Often, incidental conversations in sessions with the parent are ideal to focus on what needs to be done as follow-up at home. Some conversations with parents should be had independent of the child so that both the parents and practitioner have time to think through information such as goals and overall therapy progress, and next steps.

We also believe that some conversations are best had with just the parent as they may not be appropriate for their child at that time.

Still have questions?

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